Privacy Policy

 

Last updated: 14 October 2026

​

At GO, we respect your privacy and understand the importance of protecting your personal information.

​

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, request a quotation or use our moving, shipping and storage services.

​

It also explains your rights under applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

1. Who We Are

​

This website is operated by Go Group Worldwide Limited, trading as GO and Just Go.

​

Company name: Go Group Worldwide Limited

Company registration number: 08853240

Registered in: England and Wales

Website: www.just-go.com

Email: go@just-go.com

Telephone: +44 203 701 0006

​

Our registered office address and further company details are available on our Company Information page.

​

For matters relating to data protection, you may contact:

​

Data Protection Officer (DPO)
Number One, Vicarage Lane
London
E15 4HF
United Kingdom

​

Go Group Worldwide Limited is the data controller responsible for the personal information described in this policy, except where another organisation acts as an independent controller.

​

2. Information We Collect

​

We collect personal information where necessary to respond to enquiries, prepare quotations, arrange services and operate our business.

​

Depending on your interaction with us, this may include:

​

Personal and contact information

​

• Name

• Email address

• Telephone number

• Residential or business address

• Company name and professional contact details

​

Enquiry and service information

​

• Collection and delivery locations

• Moving, shipping or storage requirements

• Preferred service dates and timescales

• Property details, access arrangements and estimated volumes

• Descriptions of goods or belongings

• Photographs, documents or other information submitted to support an enquiry

​

Customer and booking information

​

• Details of quotations, bookings and services provided

• Communications and correspondence

• Relevant shipping, customs and delivery documentation

• Payment and transaction records where applicable

​

Website and technical information

​

• IP address

• Browser and device information

• Website usage and navigation activity

• Cookie preferences

• Information collected through website analytics tools

​

We ask that you provide only the information reasonably necessary for your enquiry or service.

​

Where photographs or documents contain information about other people, please ensure you have an appropriate basis for sharing that information with us.

​

3. How We Collect Information

​

We collect information through several channels, including:

​

• Enquiry and quotation forms on our website

• Emails, telephone calls and other direct communications

• Information provided during the quotation and booking process

• Documents and photographs submitted in connection with a service

• Communications with customers, employers, relocation partners and other authorised representatives

• Cookies and website analytics technologies

​

Our website uses Wix Forms to collect enquiries. Information submitted through these forms is also transferred into Zoho CRM, which we use to manage customer enquiries and related communications.

​

We may also receive relevant information from third parties involved in arranging a service, where they are authorised to provide it.

 

4. How We Use Your Information

​

We use personal information for legitimate business purposes connected with providing our services and operating our website.

These purposes include:

​

Responding to enquiries

​

To answer questions, contact you about your requirements and provide requested information.

​

Preparing quotations

​

To assess moving, shipping or storage requirements and provide appropriate quotations.

​

Arranging and delivering services

​

To coordinate collections, deliveries, transport, storage, customs arrangements and other agreed services.

​

Managing customer relationships

​

To maintain records of enquiries, bookings, correspondence and service history.

​

Meeting legal and regulatory obligations

​

To comply with applicable tax, accounting, customs, transport and other legal requirements.

​

Operating and improving our website

​

To understand how visitors use our website, identify technical issues and improve the user experience.

​

Protecting our business and customers

​

To maintain security, prevent fraud, manage disputes and establish or defend legal claims where necessary.

​

We do not use information submitted through quotation forms to automatically enrol customers in marketing email campaigns.

​

5. Our Legal Bases for Processing

​

Under UK GDPR, we must have a lawful basis for processing personal information.

​

Depending on the circumstances, we rely on the following:

​

Contractual necessity

​

Where processing is necessary to take steps at your request before entering into a contract or to fulfil an existing agreement with you.

​

Legitimate interests

​

Where processing is necessary for our legitimate business interests, such as responding to business enquiries, managing customer relationships, improving our services and maintaining security, provided those interests are not overridden by your rights and freedoms.

 

Legal obligations

​

Where processing is required to comply with applicable laws and regulations.

​

Consent

​

Where consent is required, including for certain optional website cookies and any future marketing activities that require consent.

​

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.

​

6. Marketing Communications

​

We do not currently operate regular marketing email campaigns using information collected through our website enquiry forms.

If we introduce email marketing in the future, we will ensure that any communications comply with applicable data protection and electronic marketing requirements.

​

Where consent is required, we will request it separately and provide a clear way to withdraw it.

​

Submitting an enquiry or requesting a quotation does not automatically subscribe you to marketing communications.

​

7. Sharing Your Information

​

We may share personal information with trusted third parties where reasonably necessary to arrange, manage or deliver our services.

​

Depending on the service, these parties may include:

​

• Moving and relocation partners

• Shipping companies and transport operators

• Customs agents and relevant government authorities

• Storage and specialist handling providers

• Delivery and collection partners

• IT, website hosting and customer management providers

• Professional advisers, insurers and other relevant service providers

​

We aim to share only the information reasonably necessary for the relevant purpose.

​

Some organisations process information on our behalf, while others may act as independent data controllers with their own legal responsibilities.

​

We do not sell customer personal information to third parties.

​

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.

​

8. International Data Transfers

​

As an international moving, shipping and storage business, GO may need to transfer personal information outside the United Kingdom.

​

This may occur when coordinating overseas collections, deliveries, customs arrangements or services involving international partners.

​

Our website and business technology providers may also process or store information in other countries.

​

Where UK data protection law requires safeguards for an international transfer, we will use an appropriate legal mechanism. Depending on the circumstances, this may include:

​

• Transfers to countries recognised by the UK as providing an adequate level of data protection

• Appropriate contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum to approved standard contractual clauses

• Other transfer mechanisms or exceptions permitted by applicable law

​

The safeguards applicable to a particular transfer depend on the destination, recipient and purpose of processing.

​

You may contact us for further information about international transfers relevant to your personal information.

​

9. Website Analytics and Cookies

​

Our website uses Wix Analytics and Google Analytics to help us understand website performance and visitor activity.

​

These tools may collect information such as pages visited, interactions, approximate location derived from technical information, device type and browser details.

​

Some analytics technologies use cookies or similar identifiers.

​

Where required by UK law, we will request your consent before activating non-essential cookies or similar technologies.

​

You can manage your preferences through the cookie controls provided on our website.

​

For further details, please see our Cookie Policy.

​

10. Data Security

​

We take appropriate organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

​

Access to personal information is restricted according to business requirements.

​

We use established technology providers, including Wix and Zoho, to support the collection and management of customer information.

​

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

​

If you believe your personal information has been compromised, please contact us.

​

11. How Long We Keep Your Information

​

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

​

The appropriate retention period depends on factors such as:

​

• Whether an enquiry results in a booking

• Whether a service is ongoing or completed

• The need to maintain records of customer communications

• Applicable accounting, tax, customs and regulatory requirements

• The need to address complaints, disputes or legal claims

​

Information that is no longer required will be securely deleted, anonymised or otherwise handled in accordance with applicable data protection requirements.

​

We periodically review the information we hold and our reasons for retaining it.

​

12. Your Data Protection Rights

​

Depending on the circumstances, you may have the following rights under UK data protection law:

​

Right of access

To request a copy of the personal information we hold about you.

​

Right to rectification

To request correction of inaccurate or incomplete personal information.

​

Right to erasure

To request deletion of personal information in certain circumstances.

​

Right to restrict processing

To request that we limit how your information is used in certain circumstances.

​

Right to data portability

To receive certain personal information in a structured, commonly used and machine-readable format, where applicable.

​

Right to object

To object to certain types of processing, including processing based on legitimate interests.

​

Rights relating to automated decision-making

To receive applicable protections where decisions with legal or similarly significant effects are made solely through automated processing.

​

Right to withdraw consent

To withdraw consent at any time where consent is the lawful basis for processing.

​

These rights are subject to applicable legal conditions and exceptions.

​

To exercise your rights, please contact our Data Protection Officer using the details provided in this policy.

​

We may need to verify your identity before responding to certain requests.

​

13. Children's Privacy

​

Our services are not specifically directed towards children.

​

Where personal information relating to children is required in connection with a family move or relocation, we will process it only where appropriate and in accordance with applicable data protection requirements.

​

14. Third-Party Websites

​

Our website may contain links to websites operated by third parties.

​

We are not responsible for the privacy practices of websites outside our control.

​

We recommend reviewing the privacy policies of any external websites you visit.

​

15. Changes to This Policy

​

We may update this Privacy Policy to reflect changes in our business activities, technology, legal obligations or data protection practices.

Any updated version will be published on this page with a revised date.

​

We encourage visitors to review this policy periodically.

​

16. Contact and Complaints

​

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact:

​

Data Protection Officer (DPO)
Number One, Vicarage Lane
London
E15 4HF
United Kingdom

​

General enquiries may also be directed to:

​

GO — Go Group Worldwide Limited

Email: go@just-go.com

Telephone: +44 203 701 0006

​

You also have the right to raise a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO).

​

Website: www.ico.org.uk

​

We would welcome the opportunity to address any concerns directly before you contact the ICO, although you are not required to contact us first.